Effective Date: 9/25/2024
At Nanocabs, we prioritize the privacy and security of our users. This User Data Deletion Policy outlines how users can request the deletion of their personal data, what data is subject to deletion, and the steps we take to comply with such requests in accordance with applicable privacy laws.
1. User Data Covered by This Policy
The following personal data is subject to deletion upon user request:
- Personal Information: Name, email address, phone number, home/work addresses, profile photos.
- Ride Information: Ride history, pickup and drop-off locations, payment details.
- Payment Information: Linked payment methods such as credit/debit card details.
- Account Information: User profile, settings, and preferences.
- Communication: Messages exchanged between the user and drivers through the app.
- Any other data collected as described in our Privacy Policy.
2. Data Not Covered
Some user data may not be eligible for deletion if required for legal, regulatory, or operational purposes, including but not limited to:
- Transaction records needed for tax or legal purposes.
- Data retained for security purposes (e.g., fraud prevention, abuse detection).
- Any data required for resolving disputes or enforcing our Terms of Service.
3. How to Request Deletion
Users can request the deletion of their data by contacting our support team at [support email address] or through the in-app settings under the “Account Settings” section by selecting the Delete Account option.
Upon submitting a request, users will be asked to:
- Verify their identity to ensure the authenticity of the request.
- Confirm their intent to permanently delete the account and data.
4. Process and Timeline
Once a valid request is submitted, we will:
- Acknowledge the receipt of the request within [X] business days.
- Review the request and confirm the identity of the user.
- Permanently delete the user’s personal data from our systems within [X] business days, unless certain exceptions apply (see Section 2).
Users will be notified once the deletion process is complete.
5. Effects of Data Deletion
Upon account deletion:
- Users will no longer have access to their account.
- All ride history, preferences, and personal data will be permanently deleted.
- Users will lose access to any promotional credits or rewards associated with their account.
- Deleted data cannot be recovered once the process is complete.
6. Exceptions
We may retain certain user data to:
- Comply with legal obligations or for legitimate business purposes, such as record-keeping for tax, fraud prevention, and security.
- Fulfill any contractual obligations between the user and [Your App Name].
7. Updates to This Policy
We may update this policy from time to time in compliance with applicable laws and regulations. Users will be notified of any significant changes via email or through an in-app notification.
Contact Information
If you have any questions about this policy or wish to request data deletion, please contact us at:
Email: info@nanocabs.com
Phone: +2540112505049